Refund policy

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two to five business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, make sure it has been five full business days since the time the refund was processed. If it has, first check your bank account again.

Then contact your credit card company, again while two to five business days is industry standard, in rare cases it may take longer before your refund is officially posted.

If the credit card company is unable to help, next contact your bank. Once again while two to five business days is industry standard, in rare cases it may take longer before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bottlebarn.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bottlebarn.com and send your item to: 3331 INDUSTRIAL DR STE A, Santa Rosa, CA, 95403, United States.